Depending on where your post-sales motion is today — whether you're building from zero, rebuilding what's underperforming, or leading without a full-time VP.
For
Founders standing up customer success, onboarding, or account management for the first time.
What it is
I design and stand up your entire post-sales motion end to end — operating strategy, team structure, KPI and health system, onboarding and time-to-value plan, renewal and expansion playbooks, and the tooling stack to run it.
For
Teams that already have a post-sales function but lack a clear, repeatable system.
What it is
I audit your current motion and rebuild what's underperforming — onboarding and time-to-value, account segmentation and swimlanes, health scoring, renewal forecasting, and expansion plays — then hand you SOPs your team can run without me.
For
Companies that need senior post-sales leadership before they're ready to hire a full-time VP.
What it is
I step in as your fractional customer success / post-sales leader — owning strategy, team coaching, cross-functional alignment with Sales, Product, and RevOps, and the retention and expansion number — on a part-time basis.
If you're standing up customer success, onboarding, or account management for the first time, that's Build From Scratch. If you have a function that lacks a repeatable system, that's Define & Optimize. If you need senior leadership before hiring a full-time VP, that's Fractional CS Leadership. We confirm the fit on the intro call.
A documented operating model, onboarding and time-to-value plan, renewal and expansion playbooks, account segmentation and health scoring, a right-sized tooling stack, and SOPs your team can run without me — the same systems that moved retention from 65% to 96% and drove 120% net revenue retention.
Venture-backed B2B SaaS startups from Seed to Series D, product-led or sales-led, with recurring revenue and a book of business between roughly $5M and $80M ARR.
Yes. I step in part-time as your customer success / post-sales leader — owning strategy, team coaching, cross-functional alignment with Sales, Product, and RevOps, and the retention and expansion number.
Book a short intro call and we'll figure out whether you need to build from scratch, optimize what you have, or bring in fractional leadership.
