I help venture-backed startups build customer success, onboarding, and account management from zero — or sharpen what they've already built — so retention and expansion become predictable, not accidental.
For founders and CS leaders at Seed to Series D companies.
Most startups bolt on customer success reactively — after churn shows up. Onboarding drags, accounts go quiet, renewals get scary, and expansion never compounds.
Founders end up with a team but no system; CS leaders inherit a function with no operating model. The fix isn't more headcount. It's the right operating motion, instrumentation, and playbooks.
See who I work with →Depending on where your post-sales motion is today.
For
Founders standing up customer success, onboarding, or account management for the first time.
What it is
I design and stand up your entire post-sales motion end to end — operating strategy, team structure, KPI and health system, onboarding and time-to-value plan, renewal and expansion playbooks, and the tooling stack to run it.
For
Teams that already have a post-sales function but lack a clear, repeatable system.
What it is
I audit your current motion and rebuild what's underperforming — onboarding and time-to-value, account segmentation and swimlanes, health scoring, renewal forecasting, and expansion plays — then hand you SOPs your team can run without me.
For
Companies that need senior post-sales leadership before they're ready to hire a full-time VP.
What it is
I step in as your fractional customer success / post-sales leader — owning strategy, team coaching, cross-functional alignment with Sales, Product, and RevOps, and the retention and expansion number — on a part-time basis.
Seed to Series D startups with product-market fit and early customers, but no real post-sales system. You're feeling churn risk, messy onboarding, or flat expansion — and you want a senior operator to build the motion right the first time.
New or stretched leaders who inherited a post-sales function that lacks structure, instrumentation, or playbooks, and need an external partner to define, optimize, and level it up fast.
Best fit: B2B SaaS, product-led or sales-led, with recurring revenue and a book of business between roughly $5M and $80M ARR.
Not a slide deck — a working operating model your team runs after I'm gone.
See the full outcomes →
Book a short intro call and we'll figure out whether you need to build from scratch, optimize what you have, or bring in fractional leadership.
