What you walk away with.
Every engagement ends with systems your team owns — not a dependency on me. Here's what that looks like in practice.
The system you keep.
A documented post-sales operating model — strategy, team structure, and the KPIs that actually predict retention.
A redesigned onboarding and time-to-value plan — at one company this cut time-to-value from 39 to 29 days.
Renewal, retention, and expansion playbooks — the same systems that moved retention from 65% to 96% and drove 120% net revenue retention.
Account segmentation, swimlanes, and health scoring your team can run without you.
A right-sized tooling stack — Gainsight, ChurnZero, Vitally, and an AI-native CS operating model that has saved teams 15+ hours per CSM per week.
A hiring and onboarding engine for post-sales talent when it's time to scale the team.
Expansion revenue that grows without growing headcount — proven by scaling a book from $40M to $80M ARR without a significant headcount increase.
Let's scope your post-sales motion.
Book a short intro call and we'll figure out whether you need to build from scratch, optimize what you have, or bring in fractional leadership.